Frequently Asked Questions and Answers

It is an infectious disease caused by the most recently discovered coronavirus.  This new virus belongs to a large family of viruses which may cause illness in animals or humans. The novel coronavirus outbreak began in Wuhan, China, in December 2019.  

Since it is a recently discovered virus, its transmission is still being investigated. However, authorities confirmed the spread from person-to-person, through air particles or droplets produced when an infected person coughs or sneezes.  

Transmission may occur through contact with surfaces or objects that have been contaminated with the virus. However, this is not thought to be the main way of transmission.  

To avoid transmission, you should adopt the following measures:  

• Wash your hands often with soap and water. If soap and water are not available, use an alcohol-based hand sanitizer.  
• Cover your mouth and nose with a tissue when coughing or sneezing. Throw used tissues into the trashcan and wash your hands.  
• Avoid crowded or closed places, trying to keep rooms well ventilated.  
• Do not share personal belongings such as cutlery, plates, glasses or bottles.  

The World Health Organization (WHO) is does not recommend the application of travel restrictions to other countries. 

However, it is prudent for sick travelers to delay or avoid travel to affected areas, especially elderly travelers and people with chronic diseases.   

Travelers coming from abroad should take the following actions: 

If you have fever, cough, difficult breathing or other respiratory symptoms: 

• Seek immediately a health care provider and inform about your symptoms and your travel.
• Avoid close contact with other people. 
• Avoid agglomerations and closed places. 
• Do not travel again while you are sick. 

The World Health Organization (WHO) is does not recommend the application of trade restrictions to other countries. 

According to WHO, it is safe to receive products from countries with confirmed cases. The coronaviruses do not survive for a long time on packages, letters or other objects.