How to request consular services
To request consular services at the Consulate-General of Brazil in Zurich, it is necessary to use the e-Consular system, a secure platform for the prior submission of documents and for scheduling an in-person appointment once your application has been approved.
We recommend accessing the e-Consular system using a mobile device or tablet equipped with a camera, or a computer with a scanner, in order to properly capture the required documents.
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1. Creating a user account |
Step-by-step instructions: 1. Access the system at: ec-zurique.itamaraty.gov.br to create your account. 2. Click on "Entrar com e-mail e senha" ("Sign in with email and password"), and then on "Cadastre-se" ("Register"). Important: Individuals residing abroad, even if they have a CPF (Brazilian individual taxpayer registry), must always select the option "Entrar com e-mail e senha" (“Sign in with email and password”). 3. Enter your email address and wait to receive an access code (do not close the registration page). 4. Confirm your registration by entering the code sent to your email. Tip: We recommend using a single account to request services on behalf of the entire family. |
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2. Requesting consular services |
1. Log in using the credentials of your registered account. 2. Click on "Serviços Consulares" ("Consular Services"), then on "Novo Serviço" ("New Service"). Select the desired service from the list provided by the Consulate. 3. Read all instructions carefully and review the list of required documents. 4. Fill in the requested information and upload clear images of the required documents (using a mobile camera or scanner). 5. Monitor the status of your request via email. You will be notified if there are any pending issues (Step 6) or if your request has been approved (Step 7). 6. To correct errors or address pending issues: log in to the e-Consular system and click on “Serviços Consulares.” Your request will display the note “Necessita ação do interessado” (“Action Required by Applicant”). Click “Continuar” (“Continue”) and follow the Consulate's instructions (displayed in orange) to make the necessary corrections or additions IMPORTANT: Do not resubmit your request before resolving all pending issues and fulfilling all requirements indicated by the Consulate. Requests that do not meet the required criteria will be rejected. 7. After receiving an email confirming that your request has been validated, log in to the e-Consular system and go to “Serviços Consulares.” Your request will be marked as “Validado, Necessita Ação” (“Validated, Action Required”). Click “Continuar.”
Note: If the requested service can be completed either in person or by mail, you may choose between the two. Otherwise, only one submission option will be available. |
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3. Questions |
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