Ombudsman
The Consular Ombudsman Channel is a quality control mechanism for the consular service, which helps in finding solutions to existing problems.
The duties of the Ombudsman Service are:
- Receiving complaints, compliments, comments and suggestions from users, interpreting them impartially and requesting clarification and solutions for each case;
- Contributing to the improvement and quality of the services provided; and
- Providing greater transparency for the consular services.
CONSULAR OMBUDSMAN
For compliments, criticism, comments and/or suggestions regarding the services and information of the Consular Section, please write to: consular.pretoria@itamaraty.gov.br.
BRAZILIAN FOREIGN SERVICE OMBUDSMAN
The Foreign Service Ombudsman is responsible for receiving the following types of manifestations about the activities of the Ministry of Foreign Affairs (MFA):
SUGGESTIONS: proposing an idea or formulating a proposal to improve policies and services provided by the MFA.
PRAISE: recognition or satisfaction about the service offered or assistance received by the MFA.
REQUESTS FOR ACTION: request for the adoption of action by the MFA.
COMPLAINTS: dissatisfaction regarding the service provided by the MRE, complaint about an illicit act within the scope of the MFA, whose solution depends on the performance of an internal or external control body.
SIMPLIFY: request to simplify services provided by the MFA.
Access the Brazilian Foreign Service Ombudsman by clicking here.