How to Have a Difficult Conversation in 5 Steps

How to Have a Difficult Conversation in 5 Steps

Introduction

I’ve been thinking about talking to you for a while, and I know this might be a difficult conversation.

Step 1: What is the problem?

• Gather the facts.

• Remember: you will be sharing your perspective, based on your own values and experiences.

Step 2: What is my goal?

• Be clear about what you want to achieve with this conversation.

Step 3: How do I feel?

• What emotions does this problem or situation bring up for me?

• What interests or needs of mine are involved?

Step 4: Am I ready to listen to the other person?

• What is the other person’s perspective?

• What might the other person be feeling?

• What are the other person’s needs?

Step 5: What needs to be done to solve the problem?

• Agreement

• Make a request, not a demand.

Source

Inspired by “Difficult Conversations” (HBR).
Create a clear message. Manage emotions. Focus on the solution.