Call Center – Ombudsman
The Ombuds Office serves as a communication channel between CAPES and the society, established by Decree No. 11,138 on October 18, 2022, which also approved the Foundation's updated statutes.
This channel allows Brazilian citizens to engage actively in the democratic process by monitoring the activities of CAPES.
Among its core responsibilities, the Ombuds Office receives, analyzes, and directs various inquiries and complaints to the appropriate departments. It further monitors ongoing activities, with the aim of implementing further improvements.
The CAPES Ombuds Office is a member of the National Ombuds Offices Network (Rede Nacional de Ouvidorias) and fosters public engagement through the User's Council Platform (Plataforma Integrada de Ouvidoria e Acesso à Informação). This platform facilitates the evaluation of public services and receives welcoming proposals for improvements.
It is important to note that the Ombuds Office's services are also available to internal staff, ensuring that all personnel have complete access to a trained team capable of providing satisfactory answers to all of the received demands.
Channel Services – Ombudsman
Virtual Services
Through Plataforma Integrada de Ouvidoria e Acesso à Informação – Fala BR – (Integrated Ombudsman Platform and Information Access) the Ombudaman gathers reports, compliments and suggestions targeting at the simplification of our services. Simplify is our concern. Ours is a non-stop system and allows the proper follow-up of inquiries and proposals till its closing phase.
To contact our Ombudsman, click here.
In-Person Service
All manifestations may be achieved in the In-Person modality.
Address:
Setor Bancário Norte (SBN), Quadra 2, Bloco L, Lote 06
CAPES Building
CEP (Zip Code): 70 040 – 031
Brasília, DF
Citizens Information Service (SIC) – Ground Floor
Phone Numbers: (61) 2022-6850/ 2022-6001
Eletronic Address: ouvidoria@capes.gov.br
Public Server in Charge:
Daniella Maria Barandier Toscano
Additional Information:
See how you can deliver your questionings in FalaBR Platform watching the video https://www.youtube.com/watch?v=X76hroEJCCk
Join the User´s Council:
Access Guia Lilás: Orientações para a Prevenção e Tratamento ao Assédio Moral e Sexual e à Disseminação no Governo Federal da Controladoria Geral da União ( The Lilac Guide ).
Legal Regulation:
Information Access Act (LAI) – Law nº 15.527, of November 18th, 2011.
Regulation/LAI – Decree nº 7.724, of May 16th, 2012.
Protection and Defense Act for Users of Public Services – Law nº 13.460 of June 26th, 2017
Personnal Data Protection Act (LGPD) – Law nº 13.709, of August 14th, 2018.
Simplification Norms for the Attendance of Public Service Users – Decree nº 9.094, of July 17th, 2017
Regulation – Protection and Defense Act for Users of Public Service – Decree nº 9.492, of September 5th, 2018.
Act for the Protection of Identity/ Irregularities concerning the Federal Public Administration – Decree nº 10.153, of December 3rd, 2019.
Orientations regarding units of the Federal Executive Ombudsman System (SisO) – Ordinance nº 581, of March 9th, 2021.
Launching of the Prevention and Challeging of Sexual Harrasment Program and Other Crimes against Sexual Dignity and Violence in the Direct and Indirect Public Administration Area (Federal , state and municipalities) - Law nº 14.540, of April 3rd, 2023.