Baggage
On this page you will find information about:
Carrying on luggage onto an aircraft can be a breeze with the right information and preparation. Carry-on baggage is the luggage you bring into the aircraft cabin with you, rather than checking it in to be stowed below deck. It typically fits in overhead compartments or under your seat.
Airlines have specific size and weight limitations for carry-on baggage. These vary slightly among the airlines and aircraft types, but generally fall within the range of:
- Dimensions: 22 x 14 x 9 inches (including wheels and handles)
- Weight: 10-22 pounds (4.5-10 kg)
Always check your airline's website or travel confirmation for specific carry-on allowance. Exceeding the limits may result in additional fees or refusal to allow the bag on board.
What can I pack in my carry-on?
- Essential items: Pack essentials like medication, travel documents, clothing, entertainment, and snacks for longer flights.
- Liquids: Follow the 3-1-1 rule: liquids must be in containers of 3.4 ounces (100 ml) or less, placed in a single one-quart zip-lock bag.
- Electronics: Laptops, tablets, phones, and cameras are generally allowed. Check airline restrictions on specific devices like power banks or e-cigarettes.
- Prohibited items: Avoid sharp objects, flammable liquids, explosives, and other dangerous items listed on the airline's website.
See also
- Check out items that can't be taken in carry-on baggages
- Carrying liquids on international flights
- What can I carry? See the sample list of items allowed, according to the type of luggage (content in portuguese)
Checked baggage policies can vary among airlines, routes, and even fare classes.
General principles:
- Allowance: Airlines provide a certain number of checked bags you can check for free based on your ticket type and frequent flyer status. Excess baggage incurs additional fees.
- Weight and size limits: Each bag has a maximum weight (typically 50 lbs/23 kg) and dimension limit (often around 62 linear inches/158 cm). Exceeding these limits results in overweight/oversized fees.
- Prohibited items: Dangerous items like flammable liquids, sharp objects, power banks, and explosives are strictly forbidden. Check the airline's website for a detailed list.
Key points to consider:
- Check your specific airline's policy: Check your ticket confirmation or the airline's website for precise allowance, fees, and restrictions.
- Pack within limits: Weigh and measure your bags at home to avoid surprises and fees at the airport.
- Label your bags: Include your name, address, and contact information on each bag for easy identification.
- Declare valuables: Check the airline's policy on declaring valuables and purchase additional insurance if necessary.
- Delayed or lost baggage: Understand the airline's procedures for claiming compensation for delayed or lost luggage.
See also: What can I carry? See the sample list of items allowed, according to the type of luggage (content in portuguese).
Losing your luggage during air travel can be stressful, but knowing the steps to take can minimize the hassle and hopefully reclaim with your belongings. Here's what you need to do:
- Immediately upon noticing your luggage is missing:
- Report the loss: fill out a lost baggage report with the airline representative at the baggage claim area. You'll usually need to provide your travel details, bag descriptions, and contact information.
- Describe your luggage: Be as detailed as possible about the size, color, brand, and any unique markings on your bags. Photos are helpful if you have them.
- Ask for a Baggage Irregularity Report (RIB): This document officially documents your claim and is crucial for tracking and potentially claiming compensation.
- Keep in touch: Provide the airline with your contact information and check for updates regularly. They'll contact you if your bag is located.
According to Brazilian Regulation, your baggage can remain in lost condition for a maximum of 7 days (domestic flights) and 21 days (international flights). If it is not located and delivered within the indicated period, the company must compensate the passenger within 7 days. The amount of compensation varies and can be up to 1,131 SDRs (Special Drawing Rights) for domestic flights and 1,288 SDRs for international flights.
In the event of lost luggage, passengers will be entitled to compensation from the airline for emergency expenses for the period they do not have access to their belongings, provided they are away from home. Remember that airlines are responsible for defining the form and daily limits of compensation. The airline must reimburse passengers within 7 days from the day the passenger presents the receipts.
Contact the airline to report the problem as soon as you notice it, preferably in the arrivals hall. This written report can be registered with the airline within 7 days of receiving the damaged or tampered baggage.
In cases of damage, the airline must repair broken or damage baggage or replace it with equivalent baggage. In the case of tampering, once the damage has been proven, the airline must pay the passenger the corresponding compensation.
Contact the airline and report it in writing. The airline is responsible for baggage from the moment it is checked in until it is received by the passenger. In addition, file a report with the police, the authority responsible for investigating the matter.
Had a problem with the airline? Contact the company through its customer service channels.
Have any questions? Contact ANAC on 163 (the call is free toll from any state in the country, every day from 8am to 8pm).
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