Stolen, Lost or Damaged Passport

Important:

Immediately notify the police and the Embassy (or Consulate) of Brazil in the place of the incident, and renew your passport as soon as you become aware that it has occurred.

Attention: Incidents of theft, loss and damage of the Brazilian passport are NOT treated as emergencies by the Embassies and Consulates of Brazil, even when traveling.

The request for a new passport can only be made during regular Embassy opening hours, by prior appointment via the e-consular.

Instructions:

In case of loss, theft or damage of the Brazilian passport, the interested party must:

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1) Register a police report at the police station in the country where the incident has happened.

The police report must be detailed (contain a detailed situation report, mentioning the facts and circumstances of the loss, theft or damage of the previous Brazilian passport), the full name of the interested party, date of birth and the Brazilian passport number.

To register a police report for incidents occurred in Finland, go in person to the nearest police station.

In Helsinki, the main police station is at the following address:

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Helsinki Main Police Station

Address: Pasilanraitio 11, 00240 Helsinki

Map: https://maps.app.goo.gl/kWuProZePU9pHGnX6

Opening hours: Monday to Friday, from 8:00 h to 16:15 h.

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For other locations, search for the nearest police station at the Finnish Police official website at https://poliisi.fi/en/contact-information

Important: For incidents occurred outside of Finland, contact the Brazilian Embassy or Consulate in the place of the incident to request a new passport.

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2) Verify the list of mandatory passport documents, making sure the documentation is complete and in order, i.e. that you are eligible for a new Brazilian passport.

The list of mandatory documents for a passport and step-by-step instructions on how to proceed are available at:

- Passport - over 18 years old

- Passport - under 18 years old

Note: If any of the mandatory documents is missing to the application, a new passport will not be issued. 

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3) Make an appointment for in-person service at the Consular Section, through the e-consular, during the Embassy's regular public opening hours, to present the mandatory documents.

Note: A lost, stolen or damaged passport cannot be renewed by mail. 

The presence of the interested party at the Consular Section (by appointment) to provide clarification on the incident to the Brazilian Consular Authority, in this case, is mandatory.

In case of minors under 18, both the minor's and the parents' presences are mandatory.

To make an appointment, access the e-consular at: Appointment - E-consular

Information about the Embassy's opening hours can be found at: Service Channels - Contacts

The list of holidays is available at Holidays

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Other important information:

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To obtain a Brazilian passport, the interested party must present all the mandatory documentation.

If any of the mandatory documents is missing to the application, a new passport will not be issued. 

In all cases (loss, theft or damaged passport), a police report issued by the Police of the place where the incident occurred is mandatory.

The new passport, if granted, will have its validity reduced. The consular fee, however, remains unchanged.

Recurrences of loss, theft or damage of the passport will cause further reductions to the validity and may eventually prevent you for obtaining a new passport.

The payment of the consular fee for the passport is done exclusively by bank transfer to the Embassy's account and must be preferably arranged from a bank account in Finland (even if it belongs to friends, relatives or third parties).

Payments made from Finland allow for a new passport to be issued immediately. Payments made from abroad (including from Brazil) need to be processed by the sending and receiving banks, credited and verified in the Embassy's account, which may delay the issuance of the document. 

Payment details are informed to the applicant only during the in-person service, once the documents necessary for the service have been duly verified.